It is our intention to delivery high quality, fine jewellery to our customers. However, we understand that sometimes jewellery items purchased online may not meet your expectations.
We only offer returns on: (1) faulty items; (2) items damaged in transit; or (3) items that are not fit for purpose, in which we may offer a refund provided the item has not been worn or damaged in any way. Any change of mind return will be offered a store credit minus any administration costs.
You must notify us of your intention to return any item within 2 working days of delivery by emailing firstname.lastname@example.org.
If the item you received is damaged or faulty, please contact us within 24 hours to arrange for the return, exchange or repair of the purchased item. Email us at email@example.com with a description of the damage, photo evidence and date of purchase. Once you have notified us, you will need to return the item in its original condition, along with the original GBJ packaging and proof of purchase.
When the returned goods have been checked over, we will contact you to notify and take action.
Please note, we do not cover the postage cost for returns.